Every RoveField item is printed and sewn to order after you buy it. We partner with Printful, a print-on-demand production company, to make and ship your gear from their facilities.

Because nothing is pulled from a shelf, orders take a few extra days to produce, and we can't take back items that were made correctly. If something arrives damaged, defective, misprinted, or never arrives at all, we'll make it right with a free replacement or a refund.

We replace or refund items that arrive damaged, defective, misprinted, or wrong, and packages lost in transit. Because every item is made to order, we don't accept returns or exchanges for the wrong size, the wrong color, or a change of mind.

What's covered

Situation	What we do
Item arrived damaged or defective (for example, a manufacturing flaw, warped print, or ink problem)	Free replacement or refund
Design misprinted (wrong placement or wrong colors)	Free replacement or refund
Wrong item received	Free replacement or refund
Package lost in transit	Free replacement or refund
Ordered the wrong size or color	Not eligible
Changed your mind	Not eligible
Wrong or incomplete address entered at checkout	Reship available at your cost
Damage from wear, washing, or care after delivery	Not eligible

 

Please check the size chart on each product page before ordering. If you need a different size, place a new order.

How to file a claim

Claims must reach us within 21 days of the delivery date. For lost packages, the 21 days count from the estimated delivery date.

1.     Email us at { hello @ rovefield.com } with your order number.

2.     Describe the problem and attach a clear photo showing it.

3.     If several items with the same design are affected, include one photo showing all of them together.

We'll review your claim and reply within 5 business days. You don't need to send the item back. Please don't mail anything to us or our production partner unless we ask you to, because unapproved returns can't be accepted.

Refunds

Approved refunds go back to your original payment method. Refunds cover the price of the affected item. Your bank or card issuer controls how long the refund takes to appear on your statement.

If you choose a replacement instead, we'll ship it at no cost to you.

Changing or canceling an order

Contact us as soon as possible if you need to change or cancel an order. We can cancel an order or change its items only before production starts. Once your item is in production, it can't be changed or canceled.

We can usually update your shipping address until the package ships. After it ships, the address can't be changed.

Questions about an order, shipping, or a claim? Email { hello @ rovefield.com } with your order number, and we'll get back to you within 5 business days.

RoveField · www.rovefield.com

We may update these policies from time to time. The version posted on our website at the time of your order applies to that order.