Frequently asked questions
What makes RoveField camo different?
Most camo is one pattern sold everywhere. RoveField patterns are built around one place and one season, in the colors of country you actually know and love. Our first pattern, Early Fall Shenandoah Mountains, is inspired by the Blue Ridge as the leaves start to turn.
Who’s behind RoveField?
RoveField was started by a 20-year Army combat veteran who wore four different camo patterns in uniform, including on a peacekeeping tour in Kosovo and two combat tours in Iraq. Read the full story on our About page.
Is RoveField gear hunter or safety gear?
No. RoveField makes casual clothing, and our orange and pink accents are decorative. Our gear is not protective equipment. It does not meet any hunter-orange, visibility, safety, or insect-protection requirement. If you hunt, follow your state’s rules for required hunter-visibility clothing.
How are RoveField items made?
Every item is made to order after you buy it. Our production partner, Printful, makes and ships your gear from its facilities. Because nothing comes off a shelf, orders take a few extra days to produce.
Where are your products made?
Printful makes our items at its production facilities, which may be in the U.S., Mexico, or other countries depending on the product.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order only before production starts. We can usually update your shipping address until the package ships.
Where do you ship?
We currently ship to the United States and Canada only. We will add other countries such as Europe in the future.
When will I get my order?
Shipping varies by the specific product and where it is made, but most US orders arrive in about 7–12 business days. That’s 2–7 business days to make your item, then 3–5 business days in transit with standard shipping. Express shipping, where offered at checkout, takes 1–3 business days after production. These are estimates, not guarantees. Some orders may take longer than expected due to delays in production and shipping. Peak seasons, weather, and carrier delays can add time.
How much does shipping cost?
Shipping is calculated at checkout based on the items in your cart and your address. Shipping is calculated by item with the cost of shipping calculated before you pay.
Will I get tracking?
Yes. When your order ships, we’ll email you a tracking number, which can take a little time to show its first scan. Orders with several items may arrive in separate packages, each with its own tracking number.
What if my package is late or missing?
If your order is past its estimated delivery date, give it 2–3 more business days, then email us. Packages confirmed lost in transit are replaced or refunded at no cost to you.
If tracking shows delivered but you can’t find the package, check around your home, with neighbors, and in any mailroom, then contact your carrier. If it still hasn’t turned up, email us within 21 days of the delivery date and we’ll help you work with the carrier. Full details are in our Shipping Policy.
What if I entered the wrong address?
Please double-check your address before you order. If a package comes back because the address was incorrect, incomplete, or unclaimed, we’ll email you. You can send a corrected address and pay to reship it. If we don’t hear from you within 21 days, the item may be donated and the order closed without a refund.
Can I return or exchange an item?
Because every item is made to order, we don’t accept returns or exchanges for the wrong size, the wrong color, or a change of mind. If you need a different size, please place a new order.
What if my item arrives damaged, defective, or wrong?
We’ll make it right with a free replacement or a refund. That covers:
- items that arrive damaged or defective
- misprinted designs
- receiving the wrong item
- packages lost in transit
Damage from wear, washing, or care after delivery isn’t covered.
How do I file a claim?
Email hello @ rovefield.com within 21 days of delivery. For lost packages, the 21 days count from the estimated delivery date. Include your order number, a short description of the problem, and a clear photo. If several items with the same design are affected, send one photo showing them together. We’ll reply within 5 business days. Please don’t mail anything back unless we ask, because unapproved returns can’t be accepted.
How do refunds work?
Approved refunds go back to your original payment method and cover the price of the affected item. Your bank or card issuer controls how long the refund takes to appear. If you choose a replacement instead, we’ll ship it at no cost to you.
How do I find my size?
Check the size chart on each product page, and compare it to a garment you already own that fits well. Measurements are approximate. Since we can’t exchange for size, it’s worth the extra minute.
Will my item look exactly like the photos?
Close, but not identical. Our product photos are digital mockups, and screens display color differently, so printed colors may vary slightly. On all-over-print items, the pattern is printed on fabric before it’s cut and sewn, so its position at seams and edges varies from piece to piece. Where printed fabric stretches, you may see fine cracks or the white base fabric, especially at seams and cuffs.
How do I reach you?
Email hello @ rovefield.com, and include your order number if your question is about an order. We reply within 5 business days.
Will there be more patterns?
yes. The Early Fall Shenandoah Mountains camo is our first pattern. We are planning on creating many more. If you have any areas and seasons you would like to see, please let us know. Join our email list to hear when new ones are released.